LancasterIndependent School District

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Monday, February 19, 2018, is a regular school day for Lancaster ISD. We look forward to seeing you tomorrow morning!
Student Services| 972-218-1463 » The Lancaster ISD Department of Student Services and Parent Engagement

The Lancaster ISD Department of Student Services and Parent Engagement


The Lancaster ISD Department of Student Services and Parent Engagement strives to keep campus leaders, administrators and all appropriate district stakeholders informed of student attendance, discipline concerns and enrollment trends.

Periodically, historical data is collected, examined and the findings are subsequently distributed to campus and district administrators to assist with program planning to ensure goals are met. The Department works to bring about unity and harmony to foster academic success of all students, so that no child is left behind, to eliminate truancy, build community support and promote parental involvement.

True to its name, this department is also the umbrella that houses the district-level offices for all matters of parent involvement, engagement and volunteerism, PTA support and of course, student concerns. It is understood that the active and consistent involvement of our parents are vital to the academic and social development of students.

Student Services

The Student Services Department works with students and parents as a liaison between the community, students, parents, and schools. Therefore, the department has made a commitment to offer support to students and parents by responding to concerns between 24 and 48 hours. 


Please note the following Student Services Policy:

  • Parents are asked to initially address concerns at the campus level.  If a resolution is not developed on the campus, then they will be addressed at the district level. 

  • In the event that a formal complaint is rendered, the district will follow board policy (FNG).  A hearing will be set at the campus level, in most cases it will be heard by the campus assistant principal.

  • If an agreement is not possible at that level, the parent has a right to file a Level 1 appeal.  At this point, the campus principal will schedule the Level 1 hearing.  The hearing officer will hear the complaint and respond in writing within 10 days.

  • If the issue is not resolved, the parent may file a Level 2 appeal.  The Level 2 hearing will be conducted through the Department of Student Services.

  • In the event relief is not granted, a Level 3 appeal will be filed and scheduled to be heard by the Lancaster ISD School Board.

Parent Connect and Engagement, PTA, and Volunteerism

We take pride in connecting with our parents to ensure that the home learning environment is an extension and reinforcement of the knowledge and resources available to our students. Therefore, we began Parent Connect as a measure and point of access for our parents to assist with their student’s education as parents, teachers, advocates and advisors (PTA2).

Parent Connect Sessions are held monthly on relevant instructional, financial and informational topics to educate and equip parents to better assist their students. For the convenience of our stakeholders, in most cases we have a morning and afternoon sessions. In the event, that you have a question or concern, you may contact the Student Services Department.

We want you to be a positive asset to your students and a Lancaster ISD V.I.P. (Very Involved Parent), so take to talk with your student, their teachers and campus and district leadership. Stay connected to the learning environment and champion the education of your student as a district or campus program volunteer and an engaged PTA Member!  Together we can ensure our students success.


Contact Us:

Dr. Lamont Smith,

Student Services and Parent Engagement


Dr. Lisa Bacon,

Student Services, Parent Engagement and Community Partnerships


Rebecca Garza,

Communications & Student Services Administrative Assistant


Department Location:

Lancaster ISD Administration Building
422 S. Centre Avenue
Lancaster, Texas 75146