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We are proud to announce that Lancaster ISD is the winner of the 2018 HEB Excellence in Education Award!
Student Services| 972-218-1463 » The Lancaster ISD Department of Student Services and Parent Engagement

The Lancaster ISD Department of Student Services and Parent Engagement



Mission Statement

The Lancaster ISD Department of Student Services and Parent Engagement, is committed to keeping parents, students, teachers, campus leaders, district administrators and all appropriate stakeholders working as a team to ensure student success. 


Student Services

The Student Services Department serves as a liaison between the community, students, parents, and schools. We believe an active and consistent partnership with our parents is vital to the academic and social development of students.  The department houses district-level offices for all matters of parent involvement, engagement and volunteerism, PTA support and, student concerns. 

Using a model of continuous improvement, historical data is collected at the district and the campus levels. The data is studied and used to assist with strategic program planning to ensure we meet our goals of leaving no child behind, eliminating truancy, building community support and promoting parental involvement.


Please note the following Student Services Policy:

  • Parents are asked to initially address concerns at the campus level.  If a resolution is not developed on the campus, then they will be addressed at the district level. 

  • In the event that a formal complaint is rendered, the district will follow board policy (FNG).  A hearing will be set at the campus level, in most cases it will be heard by the campus assistant principal.

  • If an agreement is not possible at that level, the parent has a right to file a Level 1 appeal.  At this point, the campus principal will schedule the Level 1 hearing.  The hearing officer will hear the complaint and respond in writing within 10 days.

  • If the issue is not resolved, the parent may file a Level 2 appeal.  The Level 2 hearing will be conducted through the Department of Student Services.

  • In the event relief is not granted, a Level 3 appeal will be filed and scheduled to be heard by the Lancaster ISD School Board.



Joseph Showell
Executive Director of Student Services
Dr. Lisa Hill
Director of Family and Student Outreach Services


Lancaster ISD Administration Building
422 S. Centre Avenue
Lancaster, Texas 75146