LancasterIndependent School District

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School Board of Trustees Meeting - Thursday, Nov. 30th @ 7pm - Administration Building located at 422 S. Centre Ave Lancaster, TX

Concerns & Complaints Resolution Process

We encourage students and parents to discuss their concerns through an informal conference with the appropriate teacher/coach, principal, or other campus administrator in accordance with FNG (LOCAL). Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If an informal conference regarding a concern fails to reach an outcome satisfactory to the student or parent, the student or parent may initiate the formal complaint process described in FNG (LOCAL).
 
Below is an overview of the Concern Resolution Process. To submit a concern, please click HERE.


Parents are required to meet with the principal or designee
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Principal is informed of parent's concern
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Principal or designee responds to the issue within 24 hours
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If the issue is not resolved, parent fills out student service form via Let's Talk
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An administrator from Central Office meets with parent
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Central Office administrator follows up with principal within 24 hours
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Central Office administrator follow up with parents within 24 hours
 
 
If informal attempts at resolution fail, the formal complaint process begins with a Level One complaint filed at the campus level. The form to file a Level One complaint may be accessed HERE. Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns, a student or parent whose concerns are resolved may withdraw a formal complaint at any time.